Naples to Mount Vesuvius Tours and Tickets

Kellie

May 2025Verified booking

4/5

Transportation was prompt-the ride up and down the mountain was harrowing but that's due to the roads. The "4" is because there wasn't a guide and there wasn't enough time for a guide anyway. You had 25 minutes to get up the mountain, 20 minutes at the peak, and 25 minutes to get back down and you got back on the bus.

Gladys

May 2025Verified booking

3/5

No guide or audioguide provided. Time on site could have been longer, so we had to hurry in order to complete the tour.

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Susanne

May 2025Verified booking

3/5

The meeting and transportation went well. We were not offered an audio guide. When we arrived at the parking lot, there was no skib-the-line. We had to queue as normal. And the guided tour with a volcanologist is part of the entrance ticket anyway. We would have had to wait 20 minutes for the tour. So the included services are also a bit of a sham. But Vesuvius was an impressive experience.

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linares

Apr 2025Verified booking

5/5

the shuttle bus system is almost compulsory to go on the vesuvius. but the experience is great. we'd just like the tour to be longer 1h30 on the vesuvius is a pain, especially if you want to take advantage of the guide's explanations.

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Preite

Jun 2025Verified booking

3/5

I did not have any audio guide despite the fact that it was included, so I only went for a 1 km walk

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Elisa

May 2025Verified booking

3/5

There was no guidebook or audio guide

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Jocelyne

May 2025Verified booking

2/5

What I liked: the beauty of the site. However, I found the drivers unpleasant, the time at Vesuvius too short, the instructions unclear.

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antonio

May 2025Verified booking

2/5

The site as expected. The pick up point was poorly explained. The bus left the site before the time they said it would. Would not let us use the discount code for the second excursion. No queue? Same queue as everyone else. I feel a bit cheated.

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Camille

Apr 2025Verified booking

2/5

The experience was very chaotic. The people in charge weren't very smiley or welcoming. After climbing Mount Vesuvius, we had few instructions on what to do next. There were bus problems and we were very hot in the crowded bus. In the end, I think we paid a lot for the experience.

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Clevenot

Apr 2025Verified booking

2/5

We had booked a "coupe fil" ticket + return journey from Naples + guide. The departure time was changed that morning and brought forward by an hour. No explanation was given regarding the guide. And we did not get this service and no compensation.

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Isabel

Jun 2025Verified booking

1/5

None of your service, insufficient time. Vesuvius is majestic, it does not deserve such a lousy service as the one you offer.

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Tardy

May 2025Verified booking

1/5

I'm still waiting for information about ticket refunds as Vesuvius was closed on the day we booked.

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Montenon

May 2025Verified booking

1/5

Warning!!! We had a meeting point on the application that was different from the tickets we had not paid attention that there were 2 different meeting points one on our order and one on the tickets ... it's still surprising ... so we went to the wrong place. Obviously, despite numerous emails, it was impossible to get a refund. We were on time at the meeting point and we couldn't take the tour. This is not well explained because we had done another tour with this site and the meeting place was on the order on the application. I wouldn't recommend this booking site, it was the 1st time I'd done it with them. I won't do it again and will do it with other more reliable sites.

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Eulalia

Mar 2025Verified booking

5/5

Molt puntuals tant a l'anada com a la tornada i molt agradables ela guies

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Martin

Nov 2024Verified booking

3/5

It was pleasant to travel directly by bus. Only the time spent on Mount Vesuvius was too short. The tour guide and the driver were good.

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Scott

Apr 2025Verified booking

5/5

The service was great and the sites were out of this world. Highly recommended.

Marion

Jun 2025Verified booking

4/5

The good and efficient organization. The safe drivers. A little more time in Pompeii would be good as there is a lot to see. The introduction was a bit hectic but OK.

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Bernard

Jun 2025Verified booking

2/5

Having taken the Herculaneum option, on leaving Naples at the call of my name we boarded the bus and arrived at Pompeii.... and not Herculaneum. We were in a group managed by the Autour du Vezuse agency. Fortunately, this agency took care of our transport. Pompeii Vesuvius, Vesuvius Herculaneum and the entrance ticket with audio-guide to Herculaneum, a big thank you to this agency. We visited Vesuvius without an archaeologist guide as mentioned in your experience. We were therefore pleased to discover Vesuvius and Herculaneum, but very disappointed with the logistics.

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Tanya

Dec 2024Verified booking

1/5

As so many others have mentioned, the only good thing about this tour was the transportation! The driver was perhaps the rudest person I've ever encountered while traveling (a person who voluntarily deals with tourists and still being this rude and inconsiderate, he honestly should be fired from this company!) Weather was unpredictable, which is beyond anyone's control, however, we were dropped off at Mt. V without being told that there was Zero visibility at the top or even being given the option to skip it, a total waste of an hour plus of our day. After the volcano, we were dropped off at Herculaneum. Far too much time was allowed for this location- it can be seen within an hour. By time we got to Pompeii, we were told that the buildings were going to be closed within 15 minutes. Having entered on the far end near the stadium, totally ruined our plan to see the highlights. We have actually been to Pompeii before and were very excited to be back, however this tour (or lack thereof) just ruined all we were excited about! DO NOT make the mistake that I did, I always take reviews with a grain of salt, but assume it of course cannot be that bad. Unfortunately this tour was the worst. We paid a good amount of money, which honestly we should have received a discount due to the bad weather or even a cancellation of the tour beforehand, we would have had a better day just doing our own thing! Would never recommend this tour for anyone, please go look elsewhere the tour and money spent will be better for you!

Diane

Oct 2024Verified booking

4/5

Good transport and organisation. Unfortunately the audio guides did not correspond to the places in Erculaneum. In pompeii, it was intermittent. Overall they were amazing places to visit. This company get you to the places, take the hassle out of buying the tickets, and drive you safely back at the end of the day.

jennifer

Sep 2024Verified booking

5/5

Very well organized day. We were able to visit all 3 sites, without having to rush for Herculanum and Mount Vesuvius. For pompei, they show us the places to visit and the time allotted. Don't forget good shoes, as you'll be walking a lot. The team was top-notch. They even spoke a little French, even though we weren't supposed to. Audioguide for herculanum and pompei in French. Very nice!

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Jafar

Sep 2024Verified booking

4/5

I didn't really go, I didn't make it to the bus, but I managed to contact the organizater and got my pompeii entrance ticket and used them to go on my own. 10/10 communication experience

Karl

Dec 2024Verified booking

4/5

Weather and destinations. Less good the bus drivers, very loud and extremely fast

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Trevor

Oct 2024Verified booking

3/5

The bus between the two venues was good.

Christian

Sep 2024Verified booking

2/5

The bus journeys between the locations went smoothly. The distribution of tickets also worked well. The time management in Pompeii was poor. We had planned 2 hours, which is very short for this place. It was the last stop of the tour between 3 and 5 PM. It must have taken 15 minutes to walk inside to the buildings. On this day, for reasons unknown to me, Pompeii closed at 5 PM and from 4 PM the buildings were cordoned off and could no longer be visited from the inside. The organizer did not inform us that the buildings would be closed off so early, nor did they reschedule the tour due to the closure of the complex at 5 PM and went to Pompeii first. As a result, we had the least time at the largest of the 3 sites, as we effectively only had 45 minutes for the buildings in Pompeii. In my opinion, this was a planning error on the part of the organizer. Pompeii as the first stop would have been necessary on this day in order to be able to see more of the buildings from the inside.

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Samuel

Oct 2024Verified booking

1/5

It is a bit chaotic. Firstly the Busses stopped like 10 Meters ahead of the meeting point, which let some confused if this are really the right busses. They couldve shouted like Vesuvio Tour here, but they just started reading out the names of the people which were sometimes hard to hear when standing at the back of the crowd. They didn't check a single ticket so anyone could've came and said they were me and they would've just took them. The first stop in Pompeii was good, they gave you clear instructions, you got an audio guide and a map and were told to meet at the meeting point at a certain time. I didn't use the audio guide so can't say anything about it. Then we went to Vesuvio, also there we were told to be back at a certain time. I was back few minutes before and thought that they call out the names again, but for some reason they didn't and there were 2 of their buses. I was there 5 minutes before but almost missed the bus because of that confusion. Then we went to the Heraculaneum site, where we could not enter because the guard there said it was too late to enter. We all had our tickets that we paid for already but the bus driver took us back to the starting point in Naples. We didn't get offered any refund, no apology, nothing. While Pompei and Vesuvio was great, I cannot recommend this tour if you only get 2/3 of what you pay.

Liam

Sep 2024Verified booking

1/5

I booked a GUIDED TOUR, and the description say GUIDED TOUR, and we got an audioguide that in Herculeanum didn't work at all. Plus in Pompeii we got another audiguide and we booked with you guys because it say GUIDED, we don't like audioguides Such a wait of money and time! Don't trust in this company

Lucie

Sep 2024Verified booking

5/5

Very well organized trip, meeting points clear and easy to find. Enough time in each place to see everything. We highly recommend this activity, which allows you to see 3 emblematic places close to Naples in one day!

View original review in French