Book Certosa di San Martino Tickets

My problems relate to the cooperation with Artecard. The support team there was helpful and took care of us. However, they were ultimately unable to help us properly: the transition to Artecard and the handling and updating etc. are simply too complicated. In addition, the list of museums does not match the reality. For example, the Capella San Severo.

On JANUARY 8, I sent the following e-mail, to which I received no reply: Hello, I bought 2 Artecard Napoli -3 days from January 7th. I was unable to validate/terminate the registration despite numerous kind exchanges all morning on January 7 via WhatsApp with Inna, local Headout operator in Naples. At 2.40pm, in desperation, I wrote to her: "Hello again, for hours my connection attempts have been unsuccessful. Please e-mail me my two validated tickets to use from what I've paid. Thank you, Walter." At 3.06pm, I tell him: "Since I can't validate my tickets, I'd like to point out that I had to pay for two tickets for Capodimonte and for the buses to Naples, normally included in the 3-day passes (as of this morning)!" At 3.08pm, Inna replies: "Hello, if I could have sent an email, I would have already done so, the card is digital, unfortunately there is no way to send an email, if you can't complete the check-in, you can request a refund, don't worry, we will refund the amount paid." Then, finally, she gives me your email address on which I write to you. I'll keep these exchanges at your disposal. I would ask you to proceed with the reimbursement of these 2 cards (on the card used for payment) and to inform me of the progress of the procedure. Yours faithfully Walter Grimmer Thank you for your reply.

The Napoli Tours team, Lucas and his colleague were very helpful. On the other hand, we had problems at the entrance to the San Martino museum because there was no internet connection. In public transport, it was impossible to validate on the machines. We went through with the ticket office staff.

So, I bought it so that I would have less stress. Activation was good. When using it, I always needed internet to log in, every 5 minutes the system kicked me out. There was no connection in the subway. Museums were not all included, so I accidentally spent the 3 museum credits. Public transport was included, but I couldn't go straight into the subway, I had to report to an employee every time and he let me in (out of pity). The need for improvement is there

These passes not only allow you to visit several attractions, but also to travel by public transport.

Naples is a magical city, neighborhoods and streets that have stood still in time. Of course there is great food and the prices are modest, nothing to say. With Arte-card we were able to really get around and visit a lot of museums without spending a lot. Neapolitans are unique, very outgoing but big-hearted. Napoli see you soon.

Once the mechanism is understood it gives more freedom of movement

The map provides access to many sites, but the explanations of how to use them are not self-explanatory. Needs improvement.

Hello It was good but we'd have to find a way not to have to give your email address and code each time. And it would be better over 4 days, which corresponds to a complete visit of the city and its surroundings.

our tickets bought through you have not been used and on top of that you don't want to refund them; very bad experience/ waste of time in Naples trying to solve the problem and loss of money . I'm not happy at all. I wouldn't recommend this site and I'm wondering if it's not a scam. We've never had a live person to help us.

It was great when it worked & was finally able to Download ticket to my phone

It worked all perfect. No issues 👍🏽 one (big) thing i didn't like : the activation process is too long. in my case : write via whatsapp with the team, download the app, register with my personal data and send the registration mail back to the team. For me it's not that big problem, but i think older people will get a problem with that for sure.

Easy to use the artecard and we had a wonderful visit to Pompei. Spent the whole day there and parked our car at the nearby europark which was good value. Pompei was everything we thought it would be and will visit again if we come to this area

It was so easy to use the artecard on the train, and equally as easy to visit the amazings attractions of Pompeii and Herculaneum.

We visited some great sites and used public transport in Naples.

The archeological sites are awesome with free entrance and 3 days transportation. You can go anywhere you want

Not having to worry about buying tickets for transport

The app always worked when needed. The transports were ok and the museums were